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  • ​TangtecLaser is engaged in laser machine manufacturing.Laser marking machine | Laser cutting machine | Laser engraving machine
  • LEADING PROVIDER OFLaser Solutions.

FAQ’s

  • About Company
  • Product Questions
  • After Sales Questions
  • What is our Strengths?
    Competitive Price – Competitive price could be offered for clients. Fulfilled Product Line – With strategic business partnerships with industry top manufacturers, official channel and guarantee of original parts could be provided. Large Inventory – With large warehouse, fastest delivery can be guaranteed and. Professional Service – RMA service during warranty period is promised.
  • How could I do if need some help from you?
    We have technician on line for 24 hour for video calling, which will help you settle all matters in first time.
  • What are the benefits of laser cutting fabric?
    1, The highly accurate precision cut of a laser provides you with great consistency and control. 2, The cut edge is cleanly seared. 3, Increased speed and higher cutting throughput. 4, Automated and computer-controlled cutting ability. 5, An extremely small cut width allows for precise, detailed work. 6, Excellent product appearance.
  • What can I do if the fiber laser used off? What are the benefits of laser cutting fabric?
    You can send the fiber back to us, and we recharge for you.
  • Can my machine mark deep or cut metal?
    With big power like 50w, can do deep marking within shorter time.
  • How could I get my machine?
    We usually use DHL/FEDEX/TNT and other express to door to door delivery, with customs duty charged by buyers.
  • How to install machine and software?
    We have installing and software video along with machine.
  • How could I get my machine?
    We usually use DHL/FEDEX/TNT and other express to door to door delivery, with customs duty charged by buyers.
  • How Can I Process Warranty Claim for Repair Parts?
    The replace parts are free to delive during warranty time, buyers don't need pay freight fee either.
  • What is your refund policy?
    We make every effort to ensure your purchase is delivered on time and in good working condition. If any condition problem within the warranty period (one year), welcome ship back to us. We will be responsible for it. And you will be satisfied with our after-sale service. Read more information
  • How to return for products under warranty?
    Please contact us and provide us with information as follows: ①Description of your issue ②Your item ID number Whenever our goods have condition problem within the warranty period, we will do the warranty and under a half of shipping charge. Note:If there is artificial damage to goods, we will not accept a return.
  • How to return for items damaged during shipping?
    Once a purchase has been delivered, it is the customer’s responsibility to inspect item damage incurred during shipping. If your purchase is damaged during shipping you must contact Tangtec laser within three business days of receipt of products to solve the problem.